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产品支持期

Dr.Web Enterprise Security Suite

全面支持 有限支持 基础支持 终止支持
Dr.Web Enterprise Security Suite v.12 至 30.01.2024 至 30.01.2026 至 30.01.2027 自 01.02.2027
Dr.Web Enterprise Security Suite v.11 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web Enterprise Security Suite v.10 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web Enterprise Security Suite v.6 "-" "-" "-" 自 01.07.2019

Dr.Web Desktop Security Suite — 保护工作站

全面支持 有限支持 基础支持 终止支持
Dr.Web for Windows
Dr.Web Security Space — 全面保护
Dr.Web Security Space v.12 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web Security Space v.11.5 "-" 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web Security Space v.10 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web Anti-virus for Windows
Dr.Web Anti-virus for Windows v.12.0 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web Anti-virus for Windows v.11.5 "-" 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web Anti-virus for Windows v.10 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web KATANA Business Edition — 非特征码反病毒产品
Dr.Web KATANA Business Edition — 非特征码反病毒产品 v.1.0 至 30.06.2021 至 30.06.2022 至 30.06.2023 自 01.07.2023
Dr.Web for macOS
Dr.Web for macOS v.11 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web for Linux
Dr.Web for Linux v.11.1 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web for MS-DOS, OS/2
Dr.Web for MS-DOS, OS/2 "-" "-" 至 30.06.2022 自 01.07.2022

Dr.Web Server Security Suite — 保护服务器

全面支持 有限支持 基础支持 终止支持
保护Windows服务器的Dr.Web反病毒产品
保护Windows服务器的Dr.Web反病毒产品 v.12 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
保护Windows服务器的Dr.Web反病毒产品 v.11.5 "-" 至 30.06.2024 至 30.06.2025 自 01.07.2025
保护Windows服务器的Dr.Web反病毒产品 v.10 "-" "-" 至 30.06.2022 自 01.07.2022
保护UNIX文件服务器的Dr.Web产品
保护UNIX文件服务器的Dr.Web产品 v.11.1 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
保护UNIX文件服务器的Dr.Web产品 v.10 "-" "-" 至 30.06.2022 自 01.07.2022
保护UNIX文件服务器的Dr.Web产品 v.6 "-" "-" "-" 自 01.07.2019
保护macOS服务器的Dr.Web产品
保护macOS服务器的Dr.Web产品 v.11 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web Anti-virus for Novell® NetWare®
Dr.Web Anti-virus for Novell® NetWare® v.5 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025

Dr.Web Mail Security Suite — 保护邮箱

全面支持 有限支持 基础支持 终止支持
保护UNIX邮箱服务器的Dr.Web产品
保护UNIX邮箱服务器的Dr.Web产品 v.11.1 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
保护UNIX邮箱服务器的Dr.Web产品 v.6 "-" "-" 至 31.12.2019 自 01.01.2020
Dr.Web for Microsoft Exchange Server
Dr.Web for Microsoft Exchange Server v.12 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web for Microsoft Exchange Server v.11.5 "-" 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web for Microsoft Exchange Server v.10 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web for Microsoft Exchange Server v.6 "-" "-" 至 31.12.2019 自 01.01.2020
Dr.Web for Kerio
Dr.Web for Kerio Connect v.11 (Linux) 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web for Kerio MailServer v.6 (Windows) "-" "-" 至 31.12.2019 自 01.01.2020
Dr.Web for Kerio MailServer v.6 (Linux) "-" "-" 至 31.12.2019 自 01.01.2020
Dr.Web Anti-virus for Novell® NetWare®
Dr.Web Anti-virus for Novell® NetWare® v.5 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web for Lotus
Dr.Web for IBM Lotus Domino for Windows v.12 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web for IBM Lotus Domino for Windows v.11 "-" 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web for IBM Lotus Domino for Linux v.6 "-" "-" 至 31.12.2019 自 01.01.2020

Dr.Web Gateway Security Suite — 保护网关

全面支持 有限支持 基础支持 终止支持
保护UNIX网关的Dr.Web产品
保护UNIX网关的Dr.Web产品 v.11.1 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
保护UNIX网关的Dr.Web产品 v.6 "-" "-" "-" 自 01.07.2019
Dr.Web for Kerio Linux
Dr.Web for Kerio Control v.11 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web for Kerio Control v.9.0 "-" 至 30.06.2021 至 30.06.2022 自 01.07.2022
Dr.Web for Kerio Windows
Dr.Web for Kerio WinRoute v.6 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web for MIMEsweeper
Dr.Web for MIMEsweeper v.6 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web for Qbik
Dr.Web for Qbik v.6 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web for MS ISA Server & Forefront TMG
Dr.Web for MS ISA Server & Forefront TMG v.11 "-" "-" 至 30.06.2022 自 01.07.2022
Dr.Web for MS ISA Server & Forefront TMG v.6 "-" "-" "-" "-"

Dr.Web Mobile Security Suite — 保护移动设备

全面支持 有限支持 基础支持 终止支持
Dr.Web Security Space for Android v.12 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025
Dr.Web Security Space for BlackBerry v.12 至 30.06.2022 至 30.06.2024 至 30.06.2025 自 01.07.2025

Dr.Web software product/version technical support life cycle

  1. The life cycle of software products/versions has a beginning and an end.
  2. An official release date is the beginning of a life cycle for products that have not been certified. From that date on:
    • the distribution is made available for download;
    • technical support is available to users.
  3. The end of the life cycle for uncertified products/ versions coincides with the date on which the developer discontinues support for a specific version. When this happens:
    • the distribution becomes unavailable for download;
    • virus database updates are no longer released;
    • No technical support is available for the product version
  4. The support life cycle for a certified product/version starts on the date that the respective certificate becomes valid. Information about certificates is available in the Licenses and certificates section on the Doctor Web site.
  5. Unless stated otherwise, a certified product’s support life cycle ends 12 months after the respective certificate has expired.
  6. Product/version life cycle end dates are published on Doctor Web's official website.
  7. These dates are reviewed annually and are subject to change. Official statements about changes made to those dates are published in the NewsDr.Web products section on the Doctor Web site.
  8. The support life cycle is divided into the following phases.
    • Full — updates affecting all aspects of product/version functionality are released. Technical support is provided only for the latest version.
    • Limited — only updates patching critical vulnerabilities in the product/version are released. A product/version automatically enters this phase after a newer version has been released. This phase continues for 12 months.
    • Basic— only virus database updates are released for the product/version.
      Due to legal restrictions, all certified products only go through the basic phase.
      When a Dr.Web software version reaches the end of the Limited phase, it switches to the Basic phase. The Basic phase for uncertified products/versions continues for 36 months. The Basic phase end date for certified versions coincides with the end of the complete support life cycle for such products/versions.
    • The Special phase is in effect throughout the entire technical support period as stipulated in the Technical Maintenance Agreement (if this period is provided under the Agreement).
  9. Doctor Web strongly recommends that products going through the Limited and Basic support phases be upgraded to the Dr.Web products/versions for which full support is currently available.
  10. If a Dr.Web user contacts Doctor Web about an issue affecting a software version whose support life cycle is in the Limited or Basic phase and the issue has already been fixed in a fully supported Dr.Web version, the user will be recommended to upgrade their software to the newer version. The same recommendation will be made to the user when a compatibility issue between Dr.Web and other software cannot be resolved or if the Dr.Web software’s design prevents an error fix from being applied to the application.
  11. If a support request is related to a certified Dr.Web software version, the Technical Support Service can recommend that the client either
    a) upgrade to the latest uncertified software version with full support or
    b) wait until a newer Dr.Web version that incorporates a fix for the specified issue gets certified.

The list of technical support services that are available for a Dr.Web software version depending on its life cycle phase:

Life cycle phase Full Limited Basic Special
Advice + + + +
New version releases + +
Version updates, including hotfixes for known defects + +/- +
Virus database updates and hotfixes for known issues, including false positives + + + +
An assessment of malware-related incidents + + - +

+/- — the availability of technical support is at the discretion of Doctor Web.

俄罗斯Dr.Web反病毒产品研发厂商

研发始自1992年

Dr.Web产品用户遍布世界200多个国家

2007年起提供反病毒服务

全天支持

© Doctor Web
2003 — 2020

Doctor Web公司是俄罗斯信息安全反病毒保护产品厂商,产品商标为Dr.Web。Dr.Web产品研发始自1992年。